ORDER PROCESSING

If your item is in stock, please allow 1-3 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.

 
Destination Duration
United States & Canada 5-20 days
United Kingdom, Germany, The Netherlands, Belgium, France, Luxembourg, Switzerland, Austria 6-20 days
Denmark, Sweden, Norway, Finland 8-22 days
Rest of Europe 10-25 days
Japan, China, Hong Kong, South-Korea, Singapore 10-20 days
Australia, New-Zealand 10-20 days
Rest of the World 12-25 days

HOW LONG DOES SHIPPING TAKE?

Fast Shipping - DHL:

Deliveries take on average 6 days. Weekends are not included.

Tracking Info: You will receive the tracking number and shipping status after 48 hours of your purchase. Weekends are not included.

Delivery required customer signature.

Note: In some countries, delivery can be delayed by customs. We’ll let you know.

We recommend that you keep an eye on your tracking.

If you have more than one item, its very likely you will receive them separately. Each item will have its own shipping code.


DO YOU PROVIDE TRACKING NUMBERS?

NOTE: We do not provide tracking numbers for all countries as some countries do not have the capability to have shipments tracked. Also, we do not provide tracking numbers for promotional items.


OTHER FAQ

  • WHERE IS THE STORE BASED?
    • Our office is based in Germany.
  • WHERE DO YOU SHIP FROM?
    • We ship from different sweat-free factories all around the world. So, please expect your items to be shipped separately if you order more than one item.
  • DO YOU ACCEPT ORDERS PLACED OVERSEAS?
    • We sure do! We proudly ship worldwide, but please note there are a few countries we can't ship to. We will automatically refund your order if we can't ship to your country so rest assured - we'll take care of you!                       
  • I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
    • We ship from different parts of the world so some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.
  • WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
    • Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.
  • WHAT IS YOUR STORE'S RETURN & EXCHANGE POLICY?
    • Please refer to our returns page.
  • I ENTERED MY ADDRESS WRONG! CAN YOU PLEASE CHANGE IT?
    • Yes! If you contact us within 24 hours we can change your order once you provide us the correct address. Otherwise we do not accept responsibility for wrong addresses. Please enter your address carefully at checkout.

Do you have a question that's not answered here on this page? Contact our customer service team at info@piano-luigi.com and we'll answer it as soon as we can!